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Frequently Asked Questions (FAQ)

Read our full list of Frequently Asked Questions here.

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How long will the order take to process?

All orders are processed within 1-2 business days. Orders placed after 3 PM EST or on weekends and holidays will be processed the next business day.

Can I cancel my order?

You can cancel your order if it has not been shipped yet. Please contact our customer support as soon as possible with your order details to request a cancellation. Once the order has been shipped, it cannot be canceled.

 How can I contact your customer support?

You can reach our customer support team by emailing info@gearwave.shop or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

Frequently Asked Questions (FAQ)

Read our full list of Frequently Asked Questions here.

•••

1. What kind of gadgets do you sell?

We specialize in selling a wide range of high-quality gadgets. Our inventory includes the latest tech gadgets, smart home devices, wearable technology, and much more.

2. Are your gadgets brand new?

Yes, all of our gadgets are brand new and come in their original packaging. We source our products directly from reputable manufacturers and distributors to ensure their authenticity and quality.

3. Do you offer warranty on your gadgets?

We don't offer any warranty on any products.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.

We use Shopify and Shopify Payments

We chose Shopify to manage your shopping information with us and build our store both because of their care for security and the ease at which we could create a beautiful and easy experience for you to find and learn all about us and our teas.

Shopify is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud. 

Shopify runs annual assessments validating their security and compliance through the continuous risk management of their software and making sure their ecommerce is secure.

For information about Shopify's PCI Compliance reports, see Viewing Shopify’s compliance reports.